Contact Us

Get Support

Need help with an order, have a question, or want to request a return? We're available to assist you through the following channels:

Discord Support

Our primary support channel is through Discord. Join our community to get help, track orders, and connect with other customers:

Once you join, you can:

• Open a support ticket for order-related issues
• Get real-time assistance from our support team
• Track your order status
• Request refunds or returns
• Connect with other customers

Email Support

You can also reach us via email for support inquiries, refund requests, or general questions:

When contacting us via email, please include:

• Your order number (if applicable)
• A clear description of your inquiry or issue
• Any relevant screenshots or documentation

Support Hours

Our support team is available to assist you during the following hours:

Physical Returns

If you need to return a physical product, please send it to our return address:

Common Inquiries

Before contacting us, you might find answers to common questions in our help resources:

• Frequently Asked Questions (FAQ)
• Track Your Order
• Refund Policy
• Returns Policy
• Terms of Service

Response Times

We strive to respond to all inquiries as quickly as possible:

• Discord: Typically within a few hours during support hours
• Email: Within 24-48 hours during business days
• Urgent Issues: We prioritize urgent order-related issues

Please note that response times may be longer during peak periods or outside of our support hours.