Returns Policy

Introduction

At Divinium, we are committed to customer satisfaction. This Returns Policy explains how you can return products or request returns for our services.

We process returns immediately upon contact. You can initiate a return by contacting us through Discord or email at any time.

How to Request a Return

Returns can be requested through the following methods:

Digital Returns

For digital services and products, returns can be made by contacting us:

• Discord: Join our Discord server at discord.gg/E93q7PDkpS and open a support ticket or contact our support team directly
• Email: Send your return request to support@divinium.co.uk

When requesting a digital return, please include your order number and reason for the return. We process returns immediately upon contact.

Physical Returns

If you need to return a physical product, you can send it to our return address:

When sending a physical return, please ensure:

• Your order ID is clearly visible on the package or included in the contents
• The product is in its original condition (if applicable)
• You have contacted us first through Discord or email to initiate the return process

Support Hours

Our support team is available to assist with returns during the following hours:

While you can submit return requests at any time through Discord or email, responses and processing will occur during our support hours.

Return Processing

Immediate Processing

We process returns immediately upon contact. Once you contact us through Discord or email with your return request:

• We will acknowledge your return request promptly
• Review your request and verify your order details
• Process the return according to our Refund Policy
• Issue refunds to your original payment method when applicable

Required Information

When requesting a return, please provide:

• Order number or reference ID
• Date of purchase
• Payment method used
• Reason for return
• Any relevant documentation or screenshots

Return Eligibility

Returns are subject to our Refund Policy. Please review our Refund Policy for detailed information about when returns and refunds are available.

Generally, returns are available for:

• Service failures or errors on our part
• Unfulfilled orders due to technical issues
• Payment processing errors
• Other circumstances as outlined in our Refund Policy

Physical Return Shipping

For physical returns sent to our return address:

• You are responsible for shipping costs unless the return is due to our error
• We recommend using a tracked shipping method
• Please contact us before sending physical returns to ensure proper processing
• Returns must include your order ID to be processed

Once we receive your physical return, we will process it according to our Refund Policy and issue any applicable refunds.

Contact Us

To initiate a return or for questions about our Returns Policy, please contact us:

• Discord: discord.gg/E93q7PDkpS
• Email: support@divinium.co.uk
• Physical Returns Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom (include order ID)

Support Hours: Responses are provided until 11:00 PM UTC. Requests received after this time will be processed the following day.

Policy Updates

We reserve the right to modify this Returns Policy at any time. Changes will be effective immediately upon posting on this page. The "Last updated" date at the top of this page indicates when the policy was last revised.

Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.